If you were a Kickstarter pledger, you will most likely be wanting to access your pledge rewards before you start playing the game.
Please follow the steps below in order to get access and more information about them:
- Create your Dual Universe account - If you have not done so already, please create a Dual Universe account at the following link: https://www.dualuniverse.game/signup/. If possible and in order to speed up the process, we recommend making your account under the same email address used for your Kickstarter pledge.
- Contact our Support Team - Once your account has been set up, please contact us at the following link so we can link your Kickstarter pledge to your Dual Universe account: https://support.dualthegame.com/hc/en-us/requests/new?ticket_form_id=360000815499
We will send you confirmation once the linking has been completed.
If you are unable to create the account under your Kickstarter pledge address, we ask that you please let our Support team know as much information surrounding your pledge so that we can assist you in locating and linking it to your account. Information such as the pledge receipt, the name used for the pledge, backer number and any possible alternative emails you might have used to pledge with may be helpful to us in our search.
Where do I check for Kickstarter Updates?
If you are looking for information on the physical rewards you are eligible with your pledge, we recommend bookmarking and following along with this page for information/updates on shipping: https://www.kickstarter.com/projects/1949863330/dual-universe-civilization-building-sci-fi-mmorpg/posts