This article will help you with the following login issues:
If you're facing the issue shown above, please try to register your Dual Universe email address instead of your Username.
If you're facing the issues shown above, you're probably trying to play while the server is off. The game is currently in early access, thus it is not accessible 24/7, but only during time limited sessions.
You can check the sessions' planning at any time right there:
If you're facing the issue shown above, please do as follow:
- open the port 9630 UDP in output following the instructions listed through the link below, and relog:
If the issue persists afterwards:
- execute these two commands in a prompt window:
Command 1: tracert phae2aegh6vohz3ko8ee.novaquark.com
Command 2: telnet dual-lb-ea1-preprod-875166332.us-east-1.elb.amazonaws.com 80
To open a command prompt in Windows 10: https://www.lifewire.com/how-to-open-command-prompt-2618089
- send the results thus generated to the support service through this form:
Our support team will be happy to dig into this further with you from then.
This issue may arise if your playing from China. You unfortunately won't be able to connect to the servers from there.