This article will help you with the following login issues:
To resolve this error message, please make sure your account email and password are typed in correctly.
If you're facing the error shown above, you're probably trying to play while the server is off. The game may be undergoing scheduled server maintenance. You can check the server status here:
Check your network connection to verify you are still connected to the internet. This error may also arise if you are playing from China. You unfortunately won't be able to connect to the servers from there.
NOT AUTHORIZED TO CONNECT TO PRIVATE SERVER (ERROR:112)
It could mean:
-Your subscription expired: You can check your subscription status here after logging into your Dual Universe account: https://www.dualuniverse.game/account/products and check out the subscription packs offerings here: https://www.dualuniverse.game/buy
NOTE: If you play on Steam, please check the following page for more information on how to add Game Time to your account: Steam subscription renewal process
If you still receive this error especially after purchasing game time or you purchase game time on Steam successfully and still have not gotten it -- Please contact our Support team along with the transaction ID/payment email used for the purchase if from our payment partner Xsolla, or the game time code used copied in full: https://support.dualthegame.com/hc/en-us/requests/new
Please fully retype all your Dual Universe's account credentials at the login screen, and try logging in again.