This article will help you with the following login issues:
- Invalid Login/Password(Error:100)
- (Error:106), LOGIN TIMEOUT (ERROR:0) & INVALID PROTOCOL VERSION
- 0 (Error:PLEASE CHECK YOUR INTERNET CONNECTION)
- NOT AUTHORIZED TO CONNECT TO PRIVATE SERVER (ERROR 112)
If you're facing the issue shown above, please try to register your Dual Universe email address instead of your Username.
(Error:106), LOGIN TIMEOUT (ERROR:0) & INVALID PROTOCOL VERSION (ERROR:26)
If you're facing the error shown above, you're probably trying to play while the server is off. The game may be undergoing scheduled server maintenance. You can check the server status here:
0 (Error:PLEASE CHECK YOUR INTERNET CONNECTION)
Check your network connection to verify you are still connected to the internet. This error may also arise if you are playing from China. You unfortunately won't be able to connect to the servers from there.
NOT AUTHORIZED TO CONNECT TO PRIVATE SERVER (ERROR:112)
It could mean:
-Your subscription expired: You can check your subscription status here after logging into your Dual Universe account: https://www.dualuniverse.game/account/products and check out the subscription packs offerings here: https://www.dualuniverse.game/buy
-You are playing through the steam client: If you have linked your steam account before buying the game on steam, the game time attribution is not automatic due to unexpected technical constraints. You need to login on the website and go to your product page: https://www.dualuniverse.game/account/products.
There, you will find a button labelled "Redeem game time". Make sure you are logged on to the account you want to credit time to and press this button. You should now receive the one month game time from your steam purchase and be able to log in.
If you still receive this error especially after purchasing game time or you purchase game time on Steam successfully and still have not gotten it -- Please contact our Support team along with the transaction ID/payment email used for the purchase if from our payment partner Xsolla, or the game time code used copied in full: https://support.dualthegame.com/hc/en-us/requests/new