This article will help you with the following login issues:
- Invalid Login/Password(Error:100)
- (Error:106), LOGIN TIMEOUT (ERROR:0) & INVALID PROTOCOL VERSION
(ERROR:26)
- 0 (Error:PLEASE CHECK YOUR INTERNET CONNECTION)
- NOT AUTHORIZED TO CONNECT TO PRIVATE SERVER (ERROR 112)
Invalid Login/Password(Error:100)
If you're facing the issue shown above, please try to register your Dual Universe email address instead of your Username.
(Error:106), LOGIN TIMEOUT (ERROR:0) & INVALID PROTOCOL VERSION (ERROR:26)
If you're facing the issues shown above, you're probably trying to play while the server is off. The game is currently in early access, thus it is not accessible 24/7, but only during time limited sessions.
You can check the sessions' planning at any time right there:
https://www.dualthegame.com/en/server-status/
If you're facing the issue shown above, please do as follow:
- open the port 9630 UDP in output following the instructions listed through the link below, and relog:
https://vz.to/2HWuvW3
If the issue persists afterwards:
- execute these two commands in a prompt window:
Command 1: tracert phae2aegh6vohz3ko8ee.novaquark.com
Command 2: telnet dual-lb-ea1-preprod-875166332.us-east-1.elb.amazonaws.com 80
To open a command prompt in Windows 10: https://www.lifewire.com/how-to-open-command-prompt-2618089
- send the results thus generated to the support service through this form:
https://support.dualthegame.com/hc/en-us/requests/new
Our support team will be happy to dig into this further with you.
0 (Error:PLEASE CHECK YOUR INTERNET CONNECTION)
This issue may arise if you are playing from China. You unfortunately won't be able to connect to the servers from there.
NOT AUTHORIZED TO CONNECT TO PRIVATE SERVER (ERROR:112)
It could mean:
-Your subscription expired: You can check your subscription status here after logging into your Dual Universe account: https://www.dualuniverse.game/account/products and check out the subscription packs offerings here: https://www.dualuniverse.game/buy
-You are playing through the steam client: If you have linked your steam account before buying the game on steam, the game time attribution is not automatic due to unexpected technical constraints. You need to login on the website and go to your product page: https://www.dualuniverse.game/account/products.
There, you will find a button labelled "Redeem game time". Make sure you are logged on to the account you want to credit time to and press this button. You should now receive the one month game time from your steam purchase and be able to log in.
If you still receive this error especially after purchasing game time or you purchase game time on Steam successfully and still have not gotten it -- Please contact our Support team along with the transaction ID/payment email used for the purchase if from our payment partner Xsolla, or the game time code used copied in full: https://support.dualthegame.com/hc/en-us/requests/new