Hello Noveans! Below, you can find a (proposed) guideline on the most efficient way to report bugs you may have encountered in-game. The purpose of the guideline is to ensure, that our development team is able to find, reproduce and fix any potential bug in the most efficient and quickest way.
Should you come across an issue in game you would like to report, please open a ticket here: https://support.dualthegame.com/hc/en-us
Please note that the following guideline is just a suggestion, if in doubt, short on time etc. a basic bug report with as much as information as you can share at the time, would still be much appreciated.
If possible, please try to include:
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
BUG TYPE CATEGORIES
- Gameplay - Any bug related to a core feature of the game (Tools, Piloting)
- Character - Any bug pertaining to the Character Avatar itself
- Character Creator - Any bug related to the character creator
- Animation - Animation is any type of Bug related to animations done by character or construct
- Audio - Audio is any type of Bug related to audio such as music, sound, or voice-over work
- UI - UI is any type of Bug related to the User Interface, missing icons or nonfunctional buttons
- Environment - Any bug related to a biome or terrain you come across
- Elements & Items - Bugs Related to Elements themselves (cockpits, TCUs, Thrusters etc) or to items found on your inventory (Materials, Ores etc)
- Constructs - Any bug related to a construct or its behavior
- Performance - Bugs related to Performance issues with Dual Universe in game (thrust power, gravity etc)
- Technical - Bugs related to the Technical side of Dual Universe (Crashes, Frame Drops, Memory Leaks etc)
- Voxel - Bugs related to the voxel aspect of Dual Universe (Tools, Construct Building, Sculpting)
- LUA - Bugs related to the LUA aspect of Dual Universe (scripting)
- RDMS - Bugs related to the RDMS of Dual Universe (Permissions, Legate status etc)
- Forum - Bugs related to the Forum (rss feeds, can't post replies etc)
- Community Page - Bugs related to the Community Page (org creation, info updating etc)
- Support Page - Bugs related to the Support Page (summit reports, missing reports etc)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
BUG REPORT OUTLINE
Topic/Thread Title: [Category] - Issue Title (This is the title on you put on the Thread)
Issue (Title of the Issue)
Client Version: (client version the bug was found on)
- Step
- Step
- Step
- Step
- Step
(result from taking the steps above that leads to the bug)
(result which you think should be expected when there is no bug)
(if there's any other forum posts on this subject, link them here)
(any notes you'd like to include here that may help NQ)
- Click Start.
- Type DxDiag and press enter.
- The DirectX Diagnostic Tool pop-up window should appear.
- Click on, "Save all information".
- "Save As" window should be present.
- Click on, "Save" (The file should be saved to your desktop as DxDiag.txt)
- Exit the DirectX Diagnostic Tool.
Then, add DxDiag.txt as an attachment to the ticket.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
EXAMPLE BUG REPORT
Topic/Thread Title: [Technical] - Application Error (0xc0000142)
- Download and Install game
- Click on Start Game
- Error Pops Up
- Click Ok
- Client redownloads the game again (infinite loop)
- Application Error
- Window pops up when hitting the "Start Game" button.
- Error #: 0xc0000142
No error should show up when Starting the game if installation is successful
- Ran Client as Administrator
- Windows 10 Compatibility Mode
- Uninstalled and Reinstalled Microsoft Visual Studio C++
- Uninstalled and Reinstalled Client 3 times
Screenshots/Videos
<pending>
System Specs
- Phenom II x4 B45 3.00GHz
- 12GB DDR3 Ram
- Samsung 850 EVO 120GB SSD
- Radeon HD 7850 2GB
- Windows 10 Pro 64bit